Privacy Policy

UaiTec ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using UaiTec, you consent to the practices described in this policy.

We collect information in several ways to provide and improve our services:

Information You Provide

• Account Information: Name, email address, password, and profile details when you create an account.
• Content: Videos, audio files, and other media you upload for processing, along with the transcriptions, translations, and analyses we generate.
• Payment Information: Billing details processed securely through our payment provider (Stripe). We do not store full payment card details.
• Communications: Information you provide when contacting support or responding to surveys.

Information Collected Automatically

• Usage Data: How you interact with UaiTec, including pages visited, features used, and actions taken.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: Small data files stored on your device. See our Cookies section for details.

We use your information to:

• Provide, maintain, and improve our services, including AI-powered transcription, translation, and content analysis.
• Understand how you use UaiTec to enhance user experience and develop new features.
• Send service-related notifications, respond to inquiries, and provide customer support.
• Ensure the security and integrity of our platform, detect fraud, and prevent abuse.
• Comply with legal obligations and enforce our terms of service.

UaiTec uses artificial intelligence to provide:

• Transcription: Converting audio and video content to text using speech recognition technology.
• Translation: Translating content to and from multiple languages using machine translation.
• Content Analysis: Generating summaries, key points, and insights using large language models.

These AI features are powered by third-party providers including OpenAI, Google, and AWS. Your content is processed according to our agreements with these providers, which include data protection commitments.

Important: AI providers may temporarily process your data but do not retain it for training purposes under our enterprise agreements.

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for UaiTec to function properly, including authentication, security, and remembering your preferences. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use UaiTec through aggregated, anonymized data. We use Google Analytics 4 with Google Signals enabled for demographic insights and cross-device reports. These are optional and require your consent.

Advertising Cookies

UaiTec does not currently use advertising cookies. We do not run ads or track you for advertising purposes.

You can manage your cookie preferences at any time through the cookie settings in your account or by clicking 'Manage Cookies' in the footer. For complete details about all cookies we use and how to opt out, see our Cookie Policy.

We may share your information with:

• Service Providers: Third parties who help us operate UaiTec (cloud hosting, payment processing, AI providers) under strict confidentiality agreements.
• Analytics Partners: Aggregated, anonymized data with analytics providers to understand usage patterns.
• Legal Requirements: When required by law, court order, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.

We do not sell your personal information to third parties. We never have, and we never will. Your data is used only to provide and improve UaiTec services.

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for up to 30 days after deletion request for recovery purposes.
• Uploaded Content: Retained according to your chosen plan's storage limits. Deleted content is removed within 30 days.
• Analytics Data: Aggregated usage data is retained for up to 26 months.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate personal data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Data Portability: Request a machine-readable copy of your data to transfer to another service.
• Restriction: Request that we limit the processing of your personal data.
• Objection: Object to processing of your personal data for certain purposes.
• Withdraw Consent: Withdraw consent for optional data processing at any time.

To exercise these rights, contact us at info@uaitec.ai or use the settings in your account.

UaiTec operates globally. Your information may be transferred to and processed in countries other than your own, including the United States.

We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during international transfers.

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
• Access Controls: Strict access controls limit who can access your data within our organization.
• Monitoring: We continuously monitor for security threats and vulnerabilities.

UaiTec is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our data practices, please contact us:

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent, such as for analytics cookies or marketing communications.
• Contract Performance: Processing necessary to fulfill our service agreement with you.
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services and preventing fraud, where these interests don't override your rights.
• Legal Obligation: Processing necessary to comply with legal requirements.